FREQUENTLY ASKED QUESTIONS

This is a hybrid event, which means it is both in-person and virtual.  In-person presenters will be live streamed online for virtual attendees and virtual presenters will be live streamed online and projected on a screen in Reston, VA.  Registered attendees will have access to both in-person and virtual speakers. As a bonus, we will also provide a selection of pre-recorded sessions to watch on-demand. vFairs gives us all access to the online conference platform for 30-days after the event.

vFairs helps organizations around the world plan world-class online events. JAHC will be using vFairs for the online portion of the event. Registered attendees can access the event with any device that has internet access – a desktop, laptop, tablet, and even your mobile phone without any need of an app. Attendees will access the JAHC 2024 website via their browser to connect to the live event and post-event recordings.

Yes, this FAQ is focused on the vFairs virtual platform which is available to ALL attendees throughout the event and 30-days after. The virtual conference platform has many resources for in-person attendees such as the ability to download the speakers’ handouts from the Auditorium and the ability to watch the recordings after the conference weekend.

JAHC 2024 speakers (in-person and virtual) will be recorded, and the videos posted on our virtual event platform (vFairs) for registrants to view for 30-days after the event. The only exception is where a presentation is listed in the schedule as a special in-person only event. 3-Day ticket holders (virtual and in-person) will have access to the complete recordings package, while 1-Day ticket holders will have access to the Friday recordings package. After 30 days, we do plan to extend access to the videos via our JAHC.info website. Details about extended access will be released to registered attendees after the event.

No, the password function has been turned off; attendees only need to enter the email they registered for the conference with.

Technical support is available by visiting the Help Desk (called Info Desk in the chat rooms). When you click on the Help Desk, you will see a sign that says click here for Technical Support. That initiates a chat with the Help Desk which is staffed by a vFairs rep for technical support and an NCH rep to answer your questions about the event.

After logging in, click on your name in the top right; there you can upload your picture and edit information in your profile.

Log in to the conference platform (vFairs) with the email address you registered with, land in the lobby, and click on the Auditorium door to enter the Auditorium. Next click on the screen to view the schedule of sessions. Note the tabs across the top to view each day’s schedule separately and the “My Schedule” tab which allows you to bookmark your favorite talks so you can find them easily.

On this website (jahc.info) you can see these details on the speaker page at https://jahc.info/speakers-2024/ . While on the vFairs website, in the Auditorium schedule you can find this information under each session description.  A few speakers may need to change from in-person to virtual due to unforeseeable circumstance beyond their control during the week before the conference.

Yes. On this website (jahc.info) you can view the schedule at https://jahc.info/schedule/.  While on the vFairs website, in the menu bar you can click on “Schedule Overview (pdf)” to open a document showing the entire event schedule including the room location for the in-person.

Log in to the vFairs JAHC 2023 platform. Go to the Auditorium, click on the screen to view the session schedule, find the session you want to join, notice the green countdown timer to see how soon the session starts. Under the countdown timer a “Join” button will appear 5 minutes before the session starts. At that point you can click join and the Zoom webinar will open on your screen. You will be in the waiting room until the moderator starts the session.

Speakers were given the opportunity to submit a copy of their slides and any handouts they would like to share. The platform allows one pdf document per speaker; multiple documents will be merged into one downloadable pdf. While logged in to the vFairs JAHC 2024 platform, speaker handouts can be found at the bottom of the session description on the Auditorium schedule. Handouts will be posted the morning of the talk and will remain for 30 days. If there is no handout, it may be too early to download it, or the speaker may not have submitted one. If a handout needs updating, a newer version will be uploaded as soon as possible. Attendees can return to download speaker handouts during the 30 days after the event.

Scroll down to the bottom of the day on the Auditorium schedule. As sessions finish, they are automatically moved to the bottom of the day, so the next session is always at the top of the screen.

The opportunity for CE credits is provided for both the live event and for watching the recordings within 30-days after the event. At the end of each session, the moderator will display and/or announce a CE verification code. Record and save the code. After the conference, go online to complete the required evaluation survey. The link to the evaluation will be provided to registered attendees via email AND a link is provided to attendees within the online platform (vFairs) via the Survey link. Please note that you must complete session and speaker evaluations online in order to receive CE credit. We strongly suggest you complete your evaluations very soon after the conference, while the sessions are still fresh in your mind.

CE status is posted at the end of the session description on the Auditorium screen. To plan ahead, you can reference the lists provided on the JAHC website – start here https://jahc.info/continuing-education/

It is in the menu bar on the vFairs desktop platform under “Survey”. Clicking there will take you to jahc.info/surveys/ which is where all the survey information is located.

There is a general survey to give feedback about the conference if you do not want CE’s. There is an ACHENA survey and AANP survey required to receive CE’s. Pick the one that fits your situation best and you can take both if you need CEs from both of these organizations. The ability to give general conference feedback is included in all 3 surveys.

All CE evaluation surveys should be submitted within 30-days after the live event. Complete the survey by May 21, 2024 to obtain your certificate of continuing education for JAHC 2024. NCH plans to release certificates via email in PDF format by Aug 31, 2024.

It is not required though it is recommended. There is a general survey to give feedback about the conference if you do not want CE’s. The conference planning committee reads every submission and takes the information into account when planning future conferences. Feedback both positive and constructive is greatly appreciated.

Recordings will be posted no later than the first Wednesday after the event. Return to the vFairs platform, enter the virtual Auditorium, click the screen to see the schedule, find the session you want to watch, and click the Play button on the right where the Join button was during the conference. All recordings will remain on vFairs 30 days after the conference. After the platform closes, the recordings will be moved to the JAHC.info site. It will take some time to upload them and it is highly recommended attendees view them on vFairs as it is most convenient.

Yes! All the banners & signs are clickable. Try clicking on all signs and banners to see where they go. You may even find a scavenger hunt item hidden in the lobby. Click on the doors to go to various rooms on the virtual platform.

Yes, you can navigate the entire platform by using the blue horizontal menu bar, click each tab to see what is there or where it goes.

The virtual Lounge is the only place on the platform where you can do a group video chat. Join the video chat room to turn on your camera and talk to the group (only 12 cameras can be on at once). If more than 12 are in the video chat room the others can text chat there, but will have to wait for someone to turn off their camera before they can join in the video chat. Please be considerate, if you notice more than 12 people there limit your video chat to a few minutes so you can let someone else have a turn. Virtual attendees can share a tea or coffee on breaks and are encouraged to have lunch in the Lounge taking turns with the video on if more than 12 are there. Virtual speakers may choose to come to the Lounge after their presentation to continue Q&A there.

To enter the virtual Exhibit Hall, click on the Exhibit Hall door from the lobby. Or you can click directly on the banner in the Lobby for the booth you want to visit. If you are in the chat room for a booth you want to visit, click “visit booth” next to the chat room name.

The Exhibit Hall is filled with booths that have been carefully stocked with resources for attendees. When you enter a booth, each of the images in the booth has the ability to link to a document or website URL, click them all to see what happens. Scroll down to see read booth description, click on the documents or videos tab to view or collect those resources.

Yes! The Exhibit Hall is loaded with free give-a-ways, coupons, and all sorts of offers. You may even find a scavenger hunt item or two in there.

To the right of the individual documents and videos in each booth you will see “+ Swag Bag” this is how you add your items to your virtual tote bag. At any time during the conference, you can email the contents of the bag to yourself.

To the right of the individual documents and videos in each booth you will see “+ Swag Bag” this is how you add your items to your virtual tote bag. At any time during the conference, you can email the contents of the bag to yourself.

Yes, on the menu bar click on Resources. There are listings for Exhibitor Documents or Exhibitor Videos; each options shows you an alphabetical list of the contents of the entire Exhibit Hall. Add items to your swag bag from this central menu.

If you are in the booth, click on the “chat” tab on the horizontal white menu just under the booth. Some booths have set up chat times where reps are ready to interact. When you enter the chat room, a chat window opens from the side of your screen. Another way to chat with an Exhibitor is to click on the blue chat tab on the left of the screen when you are in the auditorium.

Enter the chat room area from the lobby (click on the blue chat tab on the left) or from an exhibit booth. Once you are in the chat window, you have to join individual chat rooms to interact. Click “join chatrooms”, a list of available chat rooms will display. Click on as many chat rooms as you want to join, then click Save and the chatrooms you selected will appear in the left column. Notice all the various options in the chat room, view a list of attendees in the same chatrooms as you are in, send a direct message to another attendee or type on the public chat wall anyone who enters that chatroom can see.

Yes, look for the 3 dots in the top right of your chat window, in the drop-down menu select notifications and you can uncheck the boxes of the chatrooms you don’t want a sound notification for. Or you can exit the chatroom area completely.

The vFairs platform is a fun place to interact and explore. Click on the Leaderboard and Scavenger Hunt tabs under the Games menu to view the instructions and see the prizes. Rack up points on the Leaderboard by interacting on the platform throughout the weekend. View the standings at any time on the Leaderboard instruction page.

The prizes will be given out the week after the conference ends.  Winners will be notified by email with instructions on how to collect their prizes; most of which are virtual.

No, due to the complexities of running a hybrid conference (vs fully virtual) we are not able to offer Breakout sessions. We may revisit this decision if attendees give feedback on the survey that they want them.

Yes, registration is remaining open throughout the weekend. Visit jahc2024.vfairs.com to register.